Stagecoach Performing Arts has been announced as the winner of a Continuous Improvement award at the Best Franchise Awards 2018.
The award was presented to representatives from Stagecoach during a day of networking and presentations at the Marriot Hotel in Enderby, Leicestershire. Run by Workbuzz, the annual conference and awards celebrate the best of the best in franchising.
In recent months, Stagecoach franchisees were invited to rate their franchisor, its products, services and infrastructure through an independent Franchise Satisfaction Benchmark survey. Since 2011, the survey has been adopted by over 100 franchisors. The results of this survey produces a benchmark of satisfaction scores across franchises of different sizes and from a variety of sectors.
The Continuous Improvement award recognises franchisors who demonstrate a commitment to better understanding the needs and challenges faced by their franchisees. Through a targeted marketing campaign, significant investment in a company-wide rebrand and a full events agenda, Stagecoach Performing Arts continues to invest resources back into the network.
Tim Jenner, Head of Franchise Development for Stagecoach, accepted the award on behalf of the operations team, “It was a real honour to have been recognised in a room full of so many other respected franchises. At Stagecoach, we like to think that we do a great job of supporting our network and this award is proof that we’re headed in the right direction! We take a proactive approach when it comes to listening to feedback from our franchisees, which allows for us to continually learn and grow. I think this, in part, is why we’ve been recognised.”
Andy Knights, Chief Operating Officer at Stagecoach, feels proud to work with such a dynamic team, “This award is testament to the hard work of the entire team and for their dedication to the success of our franchisees across the world. This is the second year running that we have been recognised for our commitment to our network and long may it last. I would like to take this opportunity to congratulate everyone at Stagecoach – we couldn’t have done it without our loyal franchisees.”