Supplier Member
Franchising is an excellent model for scaling a brand. But as your network grows, so too do the operational challenges. Onboarding slows down, brand consistency suffers, compliance gaps emerge and communication breaks down across locations.
Most franchises try to manage all this with spreadsheets, email chains, WhatsApp messages and disconnected tools. The result is inconsistent operations, compliance risks, and hours wasted chasing data across systems.
If you want to scale without compromise, the answer is consolidation — one AI-enabled franchise operating system that brings total clarity to your network.
Claromentis Franchise Hub is an AI-enabled franchise operating and management system that unifies communications, operations, training, compliance, and performance in one centralised solution.
It combines three powerful platforms:
Claromentis Franchise Hub comes with out-of-the-box workflow templates built specifically for franchises, including store opening and closing checklists, incident management, unit inspections, brand standards audits, HFSS compliance, marketing requests, and royalty submissions.
You also get ready-made project templates for new franchisee onboarding through our ‘Projects’ application. This means every new unit follows the same proven launch path, with tasks and milestones mapped out. Plus, our pre-structured knowledge base gives franchisees a central, searchable home for product and service information, technical specifications, and operational guidance – so everyone in your network is working from the same source of truth on what you sell and how it should be delivered.
Our “Locations” application transforms every franchise unit into a structured entity with its own profile and dashboard. Each location consolidates:
Accessible to both franchisors and franchisees, Locations gives you instant visibility into unit health across your entire network – and a clear, single view of where each franchisee stands on compliance, performance, and sales.
Grow your sales pipeline, scale your network
Manage the complete franchise development lifecycle – from lead capture and nurture to unit onboarding and ongoing support – in one convenient application.
Franchise Expansion Manager helps you build a standardised, stage-gated sales pipeline with automated workflows that improve accountability and timeliness.
Use the secure extranet capabilities to engage prospects within the system, giving them instant access to comment threads, agreements, and helpful sales documents.
Once a candidate signs on as a franchisee, Franchise Expansion Manager automatically sets up a dedicated onboarding project that streamlines unit set up.
Claromentis Franchise Hub contains powerful AI search and AI chat assistance. The AI ingests only information from your portal – eliminating the risk of fabricated outputs – and respects your existing permissions, so users only see content they’re authorised to access. Admins can switch any or all AI capabilities off at any time.
Our AI Policy and Document Manager turns static FDDs, operations manuals, and franchise agreements into interactive resources, with summaries and intelligent Q&A that help franchisees actually understand the documents they’re signing and acknowledging.
Claromentis Franchise Hub supports multi-brand, multi-location, and multilingual franchise networks without spinning up separate instances or licences. Each location can have tailored branding, language, and content while franchisors maintain central control. The platform is ISO 27001:2022 certified, and is available as SaaS, private / sovereign Cloud, or on premise deployment. Built-in security includes SSO, 2FA/MFA, IP-based access controls, granular permissions, and detailed audit logs.
Claromentis provides end-to-end services to plan, launch, and continuously improve your Franchise Hub.
Every customer is assigned a dedicated onboarding account manager. They are a single point of contact who keeps your project on track and gives your admins one consistent expert to work with from kick-off to go-live.
Our guided onboarding helps you launch and build in-house expertise quickly. You’ll go through five live Zoom onboarding sessions with tailored checklists based on your goals, so your admins become experts in your new software both during and after launch. In these sessions, we’ll train your team on the full Claromentis Franchise Hub solution – including our intranet, learning, and workflow automation platforms.
At launch, you’ll know how to centralise documents, communications, training, and operational workflows in a way that benefits your franchisees.
Our onboarding follows a structured five-stage path – kick-off and install, basic training, content creation, pre-launch, and go-live – with playground access, focus group feedback, and an onboarding experience survey built in along the way.
The typical timeline is six to eight weeks from contract to launch, with variations for scale and any custom work required.
To ensure a smooth rollout, we follow a proven soft-launch process, pre-launch checklists, and site-launch templates that you can adapt to your culture and communications style. After go-live, your dedicated team supports internal user training sessions so your franchisees and staff feel confident from day one.
Once launched, we ensure your long-term success via Claromentis Discover, our 24/7 customer support portal. Here you’ll find step-by-step guides, Claromentis University e-learning courses, and a ticketing system for requesting help from our award-winning support team whenever you need it.
We also support secure, enterprise-grade integrations. Claromentis offers SSO with providers such as Active Directory/Azure AD, Okta, and Google Workspace, and exposes REST APIs for custom integrations and extensions – giving IT teams flexibility without adding tool sprawl.
Multi-directory synchronisation lets franchisors with multiple Azure AD tenants converge users within a single licence – particularly useful for franchise groups that have grown by acquisition or operate multiple distinct brands under one portfolio.
For frontline workers at your franchise locations, our standard mobile app provides on-the-go access to your Claromentis Franchise Hub applications.
Claromentis combines structured onboarding, practical training, responsive support, and flexible deployment and integration options.
This means you’re not just buying software – you’re getting a partner that helps you implement, customise, and evolve your franchise operating system in a way that empowers your network to thrive.