Cymphony is an outsource contact company, with a focus on supporting franchise networks of all sizes to grow by keeping them connected to their customers. Our team can handle thousands of calls each day supporting franchisors and franchisees, ensuring a great ‘customer experience’ for their callers. We’re really well positioned to handle your customers’ needs.

Based in Crewe, but operating throughout the UK, we provide call answering, webchat, admin and PA services to all sectors within the franchise community. In fact, you’d find it difficult to find a sector we don’t work in, where keeping connected is key to success.

We obsess about our franchise clients and their customers. Everything we do starts with a customer need and works backwards from there. By working this way, we believe we’re able to offer a service which is unrivalled.

From the outset, we take the time to understand our clients and their businesses. We recognise the complex nature of franchise networks and use this knowledge and expertise to create franchise services that work brilliantly. No one-size-fits-all. No cookie-cutter solutions. This is about delivering a world-class service which fits around the way our clients want to do business. And in today’s world we’re able to focus on your customers ‘channel of choice’ – whichever way they want to communicate at a time to suit them. We can make it seamless for franchisor and franchisee.

With a keen emphasis on the future, Cymphony became the first company in their field to achieve a net-zero carbon status in 2021. We will continue to drive down our carbon footprint and importantly help our clients to do the same. Ask us how.