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Swimming with success: Puddle Ducks franchise wins 5 Star rating yet again – August 2019

Swimming with success: Puddle Ducks franchise wins 5 Star rating yet again – August 2019

Puddle Ducks, the franchise company that helps babies and children to learn to swim, has won a WorkBuzz 5 Star Franchisee Satisfaction award for the seventh year in succession. It’s one of only two franchises in the UK to achieve this remarkable feat. Even more impressively, Puddle Ducks also increased its overall satisfaction score from previous years to a massive 92%.

One of the most significant facts about the WorkBuzz awards is that they are based solely on feedback from franchisees, who give anonymous ratings for their experience as a franchisee and for the training and support they receive from the franchisor. A 5 Star rating underlines a franchisor’s commitment to excellence in everything they do.

Puddle Ducks was founded by Jo Stone and Tracy Townsend in 2002 and started developing its franchise business five years later. It currently has 33 territories and each week teaches more than 21,000 children to swim. Franchisees are able to enjoy a flexible work/life balance and are provided with a comprehensive range of training and support from the company’s team of experts.

Jo Stone comments: “We’re delighted by this award and are thrilled to have won it for the past seven years. It’s especially gratifying as it’s based on feedback from our franchisees, so it shows that we must be getting it right! We’re committed to helping our franchisees to enjoy running their own business. They aren’t tied to a desk: they have the freedom of flexible hours. The work is very rewarding, and it gives them a sense of pride that they’re helping children to learn to swim, a lifelong and valuable skill.”

Tracy Townend adds: “We want our franchisees to make money and be profitable, so we offer a highly successful business model and all the support they need to thrive. This latest award is a welcome recognition that we are continuing to meet our franchisees’ needs and that they are happy with the support we provide.”

“This is an amazing achievement by Puddle Ducks,” says Steven Frost, CEO of WorkBuzz. “It shows that they aren’t resting on their laurels, as we’ve also awarded the company our Continuous Improvement Award – because it’s results have improved over two consecutive years.” 

Anyone interested in becoming a Puddle Ducks franchisee should visit www.puddleducks.com/franchising or email claire.mills@puddleducks.com

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