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Winners announced at the bfa HSBC Franchise Awards 2017

A total of 12 franchisors and franchisees have been recognised as winners of the bfa HSBC Franchise Awards 2017. The awards ceremony was held at the International Convention Centre (ICC) in Birmingham and for the first time, both franchisee and franchisor finalists came together for a night of joint celebration.

Homecare provider, Bluebird Care was named Franchisor of the Year, while Hannah Drury from Caremark Sutton was awarded Franchisee of the Year after being voted for on the night by the audience.

The winners range from up and coming smaller businesses to larger well-known brands and come from multiple sectors including swim schools, logistics, homecare, children’s craft events, fast food retail and home improvement.

After being shortlisted as finalists, each business had to present to a panel of judges. The panel included Pip Wilkins (CEO of the bfa), Andrew Brattesani (UK Head of Franchising from HSBC), Damian Humphreys (Ashton’s Legal), Neil Foster (EKW) and Julie Waites (The Franchising Company).

Franchisors were required to evidence their company culture, franchisee support, innovative practices and commitment to franchising ethics.

Franchisees had to show qualities including going above and beyond for their franchise network, innovation and providing exceptional customer service.


bfa HSBC Franchisor of the Year:

Gold: Bluebird Care

Silver: Driver Hire

Bronze: Expense Reduction Analysts

Emerging Franchisor of the Year: Heritage Healthcare

The Brian Smart Award for International Development: Little Kickers

Brand Innovation: InXpress

Award for Franchise Support: McDonald’s Restaurants


People’s Choice bfa HSBC Franchisee of the Year: Hannah Drury, Caremark Sutton

Young Franchisee of the Year: Hannah Drury, Caremark Sutton

Franchisee Innovation: Gary and Suzanne Horton, Puddle Ducks, Greater Manchester

Female Franchisee of the Year: Tamsin Brewis, Water Babies Buckinghamshire, Bedfordshire and Northamptonshire

Customer Focus Franchisee of the Year: Eliott Ray, Dyno Surrey, Sussex, South West London and Middlesex

Microbusiness Franchisee of the Year: Ruth Morris, Creation Station Aberdeen

Andrew Brattesani, UK head of franchising at HSBC, said, “The awards are a celebration of exceptional businesses. It’s brilliant to see such a wide range of sectors included among the winners and they truly highlight the quality, diversity and hard work that’s found in franchising.”

The bfa’s CEO, Pip Wilkins, added, “Every year the standard gets higher and we demand substantial evidence of success for both the franchisors and franchisees. Our winners truly showcase British entrepreneurial talent and pay testament to their sustained franchising excellence. Everyone should be extremely proud of themselves.”

The awards are the oldest and most prestigious in the franchise sector, running for nearly 30 years.

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