Since launching in 2001, Petpals has grown into a trusted multi-service pet care franchise network, supporting pets and their owners across the UK.

Over the past 25 years, the brand has adapted as customer needs have changed, with pet owners increasingly looking for professional, flexible and reliable care. Alongside core services such as dog walking, dog home boarding, pet visits and cat care, Petpals has expanded its offering to include services such as solo dog walks, Wedding Dog Chaperone services, Doggie Swim Clubs and Smallholding & Homestead visits.

Petpals franchisees play a central role in building trust within their local communities. Their local knowledge, professional standards and personal approach help the brand combine national consistency with a service that feels genuinely local.

The brand is also marking 26 years as part of the BFA, reflecting a long-standing commitment to ethical franchising, high standards and franchisee support.

As Petpals looks ahead to its 30th anniversary, its focus remains on sustainable growth, continued investment in training, technology and support, and helping more people build successful businesses in professional pet care.