Q: What is QFP?

A: The QFP is the formal recognition of your professional knowledge and experience in franchising. It demonstrates that you understand the complexities and best practice in franchising and have invested time to continuously develop your understanding. Intrinsically linked to the learning from standards led learning events, this qualification allows you to capitalise on the synergy between extended learning and existing good business practice. You can increase and extend your knowledge and experience in synergy with your ongoing work commitments. All course modules and learning events that make up the core and elective learning for the QFP are provided by the British Franchise Association and companies accredited by the BFA.

Q: Who can become QFP?

A: The QFP is designed for professionals working in the franchise industry. Anyone who is wanting to demonstrate their knowledge, skills, experience and strengthen their understanding of an ethical approach to franchising can do the QFP, including:

• Industry Advisers
• Franchise Owners
• Directors
• Managers
• Franchisee Support Staff

Q: Who is eligible to do the QFP?

A: Anyone can complete individual modules of the QFP and complete their Professional Dialogue Interview.

Q: Who awards this certification?

A: This certification is awarded by the BFA Academy to individuals who meet certain qualifications and pass their Professional Dialogue Interview.

Q: Do I need to be a BFA Member to do the QFP?

A: No, anyone can complete individual modules of the QFP and complete their Professional Dialogue Interview. However, members benefit of discounted rates.

Q: How does it work?

A: The QFP process can be broken down into 7 steps:

Step 1: Register

Visit our website, complete the application form, and pay your registration fee.

Step 2: Secure your core modules.

Get in touch with one of our team members and secure your core modules.

Step 3: Secure your learning events.

As you will need additional points to complete your QFP training, you will need to secure your learning events.

Step 4: Reach 3000 CPD points.

Ensure you have gained all 3000 points needed to complete your QFP and book your Professional Dialogue.

Step 5: Submit your Professional Dialogue statements, CV, and logbook.

Book your Professional Dialogue interview and submit your materials 10 working days before your interview.

Step 6: You are qualified.

Attend your interview and get qualified.

Step 7: Maintain your knowledge.

Gain 600 points each year to maintain your QFP status.

Q: What are the Core Learning Modules and Events?

A: There are 5 core learning modules/ events that must be attended to obtain your QFP status:

BFA Annual Conference and BFA HSBC UK British Franchise Awards: 1 day, 500 points

The BFA Annual Conference hosts a wide array of professional speakers and imperative content areas that are critical to the success of franchising. The event is a flagship and provides ongoing updated learning and innovation within the franchise industry.

How to Understand Franchisees’ Financial Performance: 2 days, 500 points

This course will give you a practical understanding of business finance and accounts, and how this should be applied to the monitoring of a franchise network. Finances can provide a wealth of information about a franchisee’s business and their performance but are often overlooked by franchisors due to lack of time or understanding. This course will give you the skills needed to understand and analyse accounts in an efficient way to boost the performance of your network.

How to Market Your Franchise and Recruit for Network Growth: 2 days, 500 points

Recruiting the right franchisees in the right manner is a critical factor in the successful growth and long-term sustainability of franchise brands. Recruiting franchisees is often quoted as the most difficult aspect of franchising. Finding the right franchisees in the right place at the right time is hard enough for any system.

How to Motivate Franchisees: 1 day, 250 points

This course will give participants an enhanced appreciation and better understanding of why it is imperative to motivate and inspire franchisees. One of the most important functions of franchisee management is to create willingness amongst the franchisees to perform to the best of their abilities.

How to Monitor Franchisee Performance: 1 day, 250 points

Underperforming franchisees can damage the brand, drain support resource, and erode the value of their own businesses. Identifying the symptoms and causes of underperformance at the earliest possible opportunity, and applying the correct intervention strategies and tactics, can preserve and grow a franchisee’s equity, as well as reduce risks to the franchisor and the rest of the network.

Q: How many points do I need to complete my QFP training?

A: You need a total of 3000 CPD points to complete your qualification.

Q: Flexipath vs Cohorts? What’s the difference?

A: Flexipath

1. Flexibility: Flexipath QFP candidates can complete the program within a 3 year period, allowing them to fit their studies around their other commitments.
2. Limited networking opportunities: Flexipath training may not provide as many opportunities for networking and building professional connections as a Cohort-based program.
3. Pay as you go: Allows candidates to pay 10 days before each training module.
4. Access to BFA Academy resources

Cohorts

1. Fast-track: QFP Cohort programs allow candidates to complete their certification in a shorter period of time, 12 months, which can be beneficial for those who are looking to advance their careers quickly or who have other time constraints
2. Reflection sessions: includes collaborative group discussions, which can provide valuable opportunities for learning from others and gaining new perspectives.
3. Peer support: Being part of a Cohort can provide opportunities for networking, collaboration, and peer support, which can be helpful for staying motivated and on track.
4. Networking opportunities: QFP Cohort programs may provide opportunities for networking and building professional connections, which can be beneficial for advancing one’s career.
5. Pay in full before the start of the Cohort. This means your core modules are not subject to any price increases.
6. Access to BFA Academy resources

Q: How many places are available on a Cohort?

A: A QFP Cohort has a maximum of 12 places available.

• This allows for a more personalised and interactive learning experience. making it easier for students to ask questions and receive individualised attention.
• The limited number of participants makes it easier to organise and facilitate group activities, which can enhance the learning experience.
• The instructor can pay closer attention to the learning progress of each student and can provide more specific feedback on areas of improvement.

Q: How many points does my experience earn?

A: Experience in franchising, which has been included in your registration form, may entitle you to points towards your QFP. These points will be a maximum of 100 points per year, for up to five years’ experience.

Q: What is the total investment?

A: The QFP is designed to sit naturally with many existing learning events that you are probably already involved in at some level. The total investment is unlikely to exceed £3,500 +VAT over the three-year period. This includes a one-off £100 + VAT administration fee which will get you registered, provide you with your delegate information and enable you commence your journey to becoming a qualified franchise professional.

Q: What is included in the QFP training course investment?

A: QFP training course investment covers the registration fee and QFP core module fees only.

Q: Where will it take place? And how long is each session?

A: The Qualified Franchise Professional (QFP) course takes place in a virtual format, making it accessible to anyone, regardless of their location. The course is designed to be completed in 6 hours, and it starts at 10:00 and finishes no later than 16.00. This allows participants to balance it with their daily activities. The virtual format also means that participants can participate from the comfort of their own homes or offices, eliminating the need for travel and accommodation. The course is designed to be interactive and engaging, using a variety of multimedia materials to enhance the learning experience.

With the virtual format, participants can also connect with other franchise professionals from around the UK, providing a valuable networking opportunity.

Q: What is a Logbook?

A: This is your Delegate Logbook which allows you to record all events attended that contribute towards your QFP qualification. In this Logbook record the date, the name of the event or module, what you expected to get out of the activity and what you actually got out of it. It is essential that you complete this logbook as you go through your QFP. It will need to be submitted as evidence prior to your Professional Dialogue.

Q: What do I need to take part?

A: A computer or other device with internet access: The QFP training is conducted in a virtual format, so you will need a device with internet access to participate in the course.

A webcam and microphone: The virtual format allows for interactive and engaging instruction, so you will need a webcam and microphone to participate in the training.

A reliable internet connection: A stable internet connection is essential to ensure that you can participate in the training without interruption.

A quiet place to attend the course: You will need a quiet and comfortable place to attend the course and focus on the instruction.

Q: What happens if I can’t attend the BFA Annual Conference?

A: It is important to ensure you allow yourself enough time to complete your QFP. If you anticipate that you might not be able to attend the BFA Annual Conference we suggest doing the QFP on a Flexipath basis and allow yourself 3 years to complete and attend the conference, however, if you are enrolled in a Cohort and you can’t attend the conference, please speak to one of our BFA Academy team.

Q: Do I need to have experience?

A: No, you don’t need experience in franchising to enrol in the QFP Qualification. However, the Qualified Professional Training is suitable for those working in franchising industry or planning to franchise their own business.

Q: Do I need to attend all modules?

A: Yes, you will need to attend all 4 QFP Core modules to complete your qualification. However, if you are professional in one of 4 modules you can submit a module exemption request.

Q: What is a training exemption request?

A: Students may apply for exemption from a module if they can demonstrate relevant industry experience and current work in that field.

Q: What is the Professional Dialogue?

A: The Professional Dialogue is a structured interview discussion between you and the Expert Panel and can take up to an hour. The basis for the dialogue is two written statements we will ask you to provide ahead of the meeting.

Q: Where is the Professional Dialogue going to take place?

A: The QFP Professional Dialogue Interview takes place in a virtual format, via Zoom, making it accessible to anyone, regardless of their location.

Q: How to I book my professional dialogue?

A: Once you have completed your 3000 CPD points, a member from the BFA Academy team will reach out to you to assist you in booking your Professional Dialogue. They will provide you with the available dates and times and help you to schedule the session that works best for you. They will also provide you with any necessary information or forms that you will need to complete to register for the Professional Dialogue interview. If you have any questions about the process of booking your Professional Dialogue, please don’t hesitate to reach out to the BFA Academy team or assistance.

Please be aware that you must attend your Professional Dialogue:

• Cohort – within 3 months after your 12-month training period ends.
• Flexipath – within 3 months after your 36-month training period ends.

Q: Where can I find the QFP roadmap?

A: The road map will automatically be sent to you once you register and pay your registration fee.

Q: How can I pay? What payment options are there?

A: Online Payment: This option allows the customer to make a payment using a credit or debit card directly through the website. This option is convenient and fast, and it allows for real-time processing of the payment.

Request an invoice: This option allows the customer to request an invoice to be sent to them. They can then pay the invoice using traditional methods such as a bank transfer.

Q: How many points can I get from each event?

A: When booking your BFA Academy event, please be aware that each event is associated with a different amount of CPD points. The point values range from 150 to 500 and can be found on the event page before booking.

To find out what BFA events are scheduled and what points they offer, you can visit our website. All events will be listed on the website along with the number of points allocated for each one of them. This information will allow you to keep track of the events that you are interested in attending and to plan your training schedule accordingly. It is also a good idea to regularly check the website for updates and new events, so you can stay informed about the latest BFA Events available.

Q: How do I find out how many points I have?

A: To find out how many points you have, you can contact the BFA Academy team and request a statement of your points. It is advised that you keep a record of all your events and modules attendance in a logbook to keep track of all your learnings. By recording your attendance in a logbook, you can ensure that you have accurate and up-to-date information about your points and the training that you have completed

Q: What happens if I can’t attend one of the modules?

A: If you are unable to attend one of the modules, please contact one of the BFA Academy team to discuss rescheduling options. For Cohort students, we will try to reschedule the module within your 12 months training period. For Flexipath students, we will work with you to schedule the module as soon as possible or within the next 2-3 years, depending on how fast you want to complete your training. We understand that unexpected events can occur, and we are committed to working with you to ensure that you can complete the program and achieve your professional development goals.

Q: What if I go on maternity leave or long sick leave? / Can I pause?

A: If you go on maternity leave or long sick leave and are unable to attend modules, you may request to place your program on hold by submitting an suspension request form. This will allow you to pause your participation in the program until you are able to return and continue your studies. Please contact the BFA Academy team for more information on the on-hold process and how to submit the form.

Q: What happens If I leave the franchise industry mid-way through the QFP?

A: If you leave the franchise industry mid-way through the QFP, you will have two options. If you wish to complete your training, you will be able to do so as a non-member. However, if you do not wish to continue with the training, you will be marked as lapsed, and you will lose your progress. Please note that in this situation, no refunds will be processed. It is important to consider your goals and to carefully weigh your options before deciding about whether to complete the training. If you have any questions or concerns, you are welcome to reach out to the BFA team for support and guidance.

Q: What happens if I don’t earn the points I need?

A: If you do not earn the required number of points within the designated time frame, it is important to speak with one of the BFA Academy team as soon as possible. Depending on the program’s policies, you may be required to retake certain modules or complete additional training to earn the remaining points. Failure to earn the required number of points may result in being asked to start the QFP again. It is important to stay on top of your progress and take any necessary steps to ensure that you earn the necessary points within the given time frame.

Q: Where can I submit my Professional Dialogue?

A: To submit your Professional Dialogue materials, please send your statements, CV, and logbook to events@thebfa.org , 10 working days before your scheduled interview. This will ensure that your materials are received and reviewed in a timely manner. Please ensure that all materials are submitted in the required format and that they meet the

criteria outlined in the Professional Dialogue guidelines. If you have any questions or concerns about submitting your materials, please don’t hesitate to reach out to the BFA Academy team for assistance.

Q: What happens if I pass?

A: If you pass your QFP Professional Dialogue, you have successfully completed the program and have met all the necessary requirements. Congratulations! You will be awarded a certificate of completion, this certificate may be used to demonstrate your professional development and qualifications to current and future employers, clients, and other professional organisations.

It’s also important to note that your professional development is ongoing, there is an element of Continuous Personal Development (CPD) required to maintain your QFP learnings. We ask you to accumulate 600 CPD points a year by continuing to attend BFA events and seminars (ie: BFA Annual Conference and one Seminar would cover this requirement). Details of the points that each event carries can be seen on our website when booking events.

Q: What happens if I fail?

A: If you fail your QFP Professional Dialogue, you will not have met the requirements of the program and will not be awarded a certificate of completion.

You will be provided with feedback on areas where you need improvement and the BFA Academy team will help you complete a personal action plan and reschedule your Professional Dialogue interview. Please be aware that there will be no additional charge for rescheduling your Professional interview.  

It’s important to keep in mind that failing the QFP Professional Dialogue doesn’t mean that you’re not capable of succeeding, it may mean that you need more time, support, or additional training to reach the required level of understanding or performance.

Q: What happens if I need reschedule my Professional Dialogue?

A: We advise you to book your QFP Professional Dialogue at your convenience and allow yourself enough time to prepare.

However, if you need to reschedule you Professional Dialogue interview, we request you to give us 4 weeks’ notice.

Please be aware that you can reschedule your interview a maximum of three times.

Q: Who are the trainers?

A: QFP trainers are individuals or organisations responsible for delivering the training and education components of QFP training. These trainers are typically experts in their field and have the knowledge, skills, and experience needed to effectively deliver the program’s content. QFP trainers are typically chosen based on their qualifications, experience, and expertise in the field and can provide useful insights, feedback, and support to help participants meet the requirements of the program.

Q: Can I back-date my points from the previous years before starting QFP?

A: Yes, you can back-date your points from the previous year before starting your QFP program. However, please note that the maximum time frame for back-dating points is 12 months. This means that you can only claim points for activities that took place within the past 12 months before the start of your QFP program.

Q: What are the next steps after I complete my QFP?

A: There is an element of Continuous Personal Development (CPD) required to maintain your QFP learnings. We ask you to accumulate 600 CPD points a year by continuing to attend BFA events and seminars (ie: BFA Annual Conference and one Seminar would cover this requirement). Details of the points that each event carries can be seen on our website when booking events.

Q: Does the QFP expire?

A: Yes, the QFP does expire. In order to maintain an active status and retain the benefits of the QFP, you are required to earn a minimum of 600 CPD points each year. If you do not earn the required number of points within a given year, your QFP status will expire, and you will be required to retake the program or complete additional training to regain active status. Be sure to keep track of your QFP point accumulation and contact the BFA Academy team for more information on the expiration policy and the process for renewing your status.

If for any extenuating circumstances you will not be able to attend BFA Academy events and gain your 600 points for your CPD, please contact the BFA Academy team and request an exemption form.

Q: Can I book the QFP for my team or a private group?

A: Yes, you can book the QFP for your team members or a private group only. If you would like to book the QFP program for your team or organisation, please contact a BFA Academy team member for more information. A team member will be able to provide you with details on group rates, scheduling, and any other necessary information.

Discounts are available for groups of 12 or more.  

Q: Will I receive a certificate?

A: Yes, upon successful completion of the QFP program, you will receive a certificate. The certificate will be mailed to you within two weeks after your QFP PD. The certificate will recognise your achievements in the program and serve as proof of your professional development and qualifications. To receive the certificate, you will need to have met all the program requirements and passed the QFP PD. If for any reason you do not pass the QFP PD, you will not be able to receive the certificate.

 In order to receive the certificate, please make sure to provide us with your correct current mailing address, this way we can ensure that your certificate arrives to you safely and on time. Please contact the BFA Academy team for more information on the certificate process and any other questions you may have.

Q: When do I receive my student materials?

A: You will receive some of the materials once your registration is complete. Other materials will be sent to you prior to each training module to ensure the most recent version of any documents is utilised.

Q: What is a reflection session?

A: A reflection session is a 1-hour long meeting for each QFP Cohort module that is designed to help delegates reflect on their learnings and ask any questions related to their training. This is an opportunity for individuals to process their experiences and gain new insights and perspectives on what they have learned during the module. It is a time for participants to share their thoughts and feelings and to ask any questions they may have about the material covered.

Q: Can I get a refund?

A: You can request a refund for your QFP training program; however, the refund policy is subject to terms and conditions. Please read the terms and conditions here. (Include link)

Q: How much is the registration fee?

A: The registration fee is £100.00 + VAT and it is non-refundable.

Q: What if I have accessibility needs?

A: If you have accessibility needs, please do not hesitate to get in touch with one of our BFA Academy team members. We strive to ensure that our training programs are accessible to all individuals.

Q: How to register? Where to find the form?

A: To register, you can complete the registration form on our website. Once you have filled out the form, you will receive an email confirmation. Also, a team member will then be in contact with you to provide further information and to assist with any questions you may have.

Q: What if I have more questions?

A: If you have any additional questions or would like to schedule a 1-2-1 call, you can do so through our website. We offer 15-minute 1-2-1 calls to provide you with an opportunity to speak with a team member directly and receive personalised support. Simply visit our website and follow the instructions to schedule a 1-2-1 call.

Q: Can I transfer my place to someone else?

A: Dependant on where you are in your QFP journey you maybe able to transfer your place. This will be subject to our terms and conditions. Please contact the BFA Academy to discuss this further.