“We have been using the services of Citation for around 9 years, and following a competitive tender process, have just renewed for a further 3 years. Our franchisees are involved in this tender process and have the final decision in appointing the service provider. I think this is testament to the service provided by Citation over the years. They ensure
there is a consistent standard across our branches in terms of documentation and compliance. The helpline is always there when we need advice urgently, they make annual H&S visits to each of our branches and will also visit customer sites to advise on complex matters. Citation have provided invaluable support and reassurance to our network, often in trying circumstances. – Ian Hadley, Minster Services Group.
