- Home Based
- Building & Garden Maintenance
- B2B, B2C
Arriving in the UK in 1994, Drain Doctor is a full-service emergency plumbing and drainage provider to both the commercial and domestic sectors.
With 25 years of experience behind you can be safe in the knowledge that our head office team will steer you in the right direction guiding you on a path proven to succeed in the harshest of economic climates and in each region of the UK.
With Drain Doctor you adopt a reputation for excellent customer service from day 1, with our franchise owners committed to maintaining a prestige level of customer satisfaction. In fact, it’s what sets us apart from everyone else in the industry.
You’ll have heard the phrase: ‘where there’s muck, there’s money!’. And that’s certainly true for Drain Doctor. As long as there are drains to clear, and plumbing in our homes and businesses, there will always be a need for Drain Doctor and its franchise owners.
Drain Doctor is a full and active member of the British Franchise Association.
Our training programme ensures that motivated individuals can enter an industry with huge earning potential without previous experience. Our 12-week ‘Sure Start’ programme crafts every section of your business from the ground up providing you with a business that is fully prepared for launch. This includes a 10-day training course at Drain Doctor’s head office where you will be guided through our business systems and customer service best practices.
Drain Doctor is a management franchise, meaning that you WILL NOT be conducting the plumbing and drainage work yourself. Instead, your role is to manage and motivate your skilled team members whilst facilitating growth in your local area. The Drain Doctor head office team will assist you in recruiting the right members of staff and your franchise consultant is always available to guide you with any techincal queries.
“What’s great about running a Drain Doctor franchise is that it combines a traditional service industry that will always be in demand with the opportunity to create, develop and grow your own business. All of this with the support and ‘been there, done that’ expertise of Head Office and your fellow business owners.” – Richard Scandrett, Birmingham North – ex-IT and telecoms professional
After a successful career in the insurance industry leading award-winning teams Ben wanted something more from his day to day. When you meet Ben, you understand why that would be the case, his enthusiasm and glass half full attitude is infectious.
Ben started his Drain Doctor business in January 2020 in his home town of Bradford fulfilling a lifelong ambition to become his own boss “I come from a hard-working background growing up in Bradford I am born and bred Bradfordian” he said, “Starting my own business has always been the goal for me. I have tried and failed at other ‘’attempts’’ at business and entrepreneurship but I guess that is what makes a good entrepreneur right?
Upon reviewing available opportunities in his area, Drain Doctor became a standout choice for Ben. With the security and recession-resistant nature of the business model proving most appealing. Little did he know that this would come in handed when a worldwide pandemic arrived in March “I don’t know what it was, whether it was good business sense of whether i was being looked over by someone but i still have my business plan that was written in October 2019 and one of the sections regarding why i wanted to take on Drain Doctor was written with ’Drain Doctor makes sense to me, it is a service based business which is recession proof as plumbers and drainage engineers will always be in need’
When January came around and my franchise agreement was signed i would never in my wildest dreams of thought i had just officially begun launching a new business at the beginning of the world’s biggest ever pandemic subsequent recession.”
Although Drain Doctor’s essential services continued to be in-demand throughout the lockdown period and beyond, it presented some obvious challenges for Ben “As April unfolded and training sessions for my new team were cancelled all the barriers between me and success were being erected but as all determined and passionate people tend to do, those barriers were smashed down. During our first month of trading we have had a calendar full of customer appointments and finished with a very strong profit”.
Since then, he hasn’t looked back with that trend of full customer appointments continuing throughout the year and his business steadily progressing. When asked what he enjoyed most about running his Drain Doctor business his proactive attitude again shone through “After 10 + Years of uncertainty, selling my time to someone else’s dream & miserable train journeys to my office, I enjoy having my time back to focus on really developing the quality of my family’s life. I am able to spend more time with my family especially my aging 11-year-old Labrador who now has the comfort of dinner time walks and a never-ending supply of biscuits! Time is our biggest asset – once it’s gone it isn’t coming back – so spend it wisely and spend it on things you love.”
Everything I do is for me and the buck stops with me – if I don’t do it, it doesn’t get done and I absolutely love that pressure”
Ben also praised the support of the Drain Doctor Franchise Business Consultants (FBCs) and his fellow franchisees “The 3 FBC’s are huge to the organisation – between the 3 of them anything they don’t know isn’t worth knowing! I have also learned a lot from the wider group. I have leant on Mike Baddeley [Birmingham], Rob Simpson [Anglia] and Kevin [North West] a number of times for both support and ideas! Again – with a circle of influence so successful as these 3 guys why wouldn’t you speak to them?
Although Ben’s Drain Doctor journey has only just begun, he credited his experience to his own personal growth throughout this most interesting of years. He said: “It has enabled me to grow and develop as person in ways I thought not possible prior to becoming part of the network. I have learnt that no matter what situation I am placed in I have an irrevocable way of turning it around into my favour. I have a massive passion for customer satisfaction and all of our 5* reviews on all our platforms shine through on this.”
Looking back on his beginning as a franchise owner, Ben had the following advice for those looking to take control of their own business, highlighting the benefits of joining a franchise organisation: “If you want to get into business but are unsure of where to start, why not begin under the guidance of some of the UK’s biggest businesses and benefit from the wider franchise community? The ideas and circle of influence is huge.”
Finally, Ben has some lofty ambitions for the future but nothing that can’t be achieved with his attitude and determination. He outlined: “My biggest goal is getting new premises and expanding our operation. Even though we are still babies in our journey, why wait around? If I can do what I have done in a yearlong pandemic, then what can’t I do?”
And on a personal note…
“Myself and my wife have also been trying to start a family since we became married in 2017 so hopefully 2020 can end on some good news with Baby Binns expected in 2021!”
We’re so pleased to have Ben as part of our franchise network and will be with him every step of the way as he continues to grow his business in Bradford.
Name: Rob and Sam Simpson
Franchise Area: East Anglia
Year business started: 2009
Members of Staff: 26
Your Background: “We started with no previous plumbing or drainage experience, I have 20+ years in sales and marketing, and Sam has experience in HR and Interior Design”
Why did you want to start your own business? “We had two or three options – take redundancy, work in London but not see the family much, emigrate or buy a business”
Why Drain Doctor? “I was made aware of a business that was for sale, I looked at the figures and it seem financially sound and I liked the idea of having the back up of a franchise network given we had no experience of plumbing or drainage.”
What do you enjoy most about owning a Drain Doctor business? “It’s a lifestyle business which provides great job satisfaction as we help people at times of need. It is great to build and work with an excellent team while knowing we are also building for our own financial future.”
Your greatest moment as a Drain Doctor Franchisee: “Winning Franchisee of the Year in 2017 which was as a result of steady growth brought about by the excellent customer service provided by our superb team”
What has Drain Doctor enabled you to do which you couldn’t have otherwise? “I can take more holidays! Also, I derive immense satisfaction from help our team fulfil their own goals.”
What advice would you have for those looking into starting a franchise? “Do your research, find a business which provides superb levels of customer service, understand that the royalty fees you pay would only be paid in other ways if you outsourced the work your Franchisor did to help you grow your business.”
What have you learnt about yourself during your time as a franchisee? “I have grown a lot during our 9 years as business owners and have learned to be more patient as others do not always share my own sense of urgency.”
What do you like to do in your spare time? “We spend time as a family, enjoy our holidays and we are both involved in local sports clubs as volunteers.”
What are your personal goals for the next 5 years? “We are looking at having a fantastic decision to make within the next 5 years…watch this space!”
How did you reward yourself when you hit your first business goal? “A month in New Zealand to celebrate our birthday plus winning our first large tender.”
Plans for the business over the next 5 years: “Growth across all territories at 20% per annum. We wish to be the preferred business for customers to go to for all their plumbing and drainage needs in all of our areas. I am confident that we can continue to develop our business by providing a world-class 24/7 plumbing and drainage service to all our customers and, as a result, differentiate ourselves from our competitors.”
How beneficial is the ongoing training? “We find them very useful and inspirational. We wouldn’t miss one!”
If you are on the advisory council, how much do you value this as a tool to connect franchisee with franchisor? “I find it very useful indeed and enjoy being able to have influence over certain decisions which can benefit the franchise group”
How does the support from head office help you operate your Drain Doctor franchise? “I have regular liaison with our Franchise Consultant who can take an objective look at our business and provide useful advice and recommendations. I would not get this if I was not in a franchise business.”
What are the advantages of being part of a franchise organisation? “Having a proven system to act as a guideline, having regular ongoing training and advice, being able to speak to fellow business owners who offer advice, and all want us to be successful.”