Training and support have always been crucial to the success of Minster Cleaning franchisees. All initial training takes place in person at Minster Cleaning’s Network Support Centre in Birmingham. New franchisees spend a week with the Managing Director and Heads of Department in marketing, operations, IT/internal systems and finance.

Managing Director, Mike Parker, is responsible for the day-to-day management of the team at the Network Support Centre and helping franchisees build their businesses. He has a wealth of knowledge and experience in preparing franchisees for their career with Minster Cleaning.

The marketing team is made up of Senior Marketing Manager Paul Stairmand and Marketing Manager Nikki Riddle. They provide continued support to the franchise network in winning new business, customer retention / development and recruitment marketing. Their initial training covers all of the above plus the Minster Cleaning brand and values and how your branch will need to conform to these.

Operational support is provided by Ian Hadley, an Operations Manager with 35 years’ experience in the cleaning industry. Ian has an in-depth understanding of the operational issues that can arise in a large network such as Minster Cleaning. Ian’s initial training covers the quoting process and how to calculate a quote in terms of timing and specification of work required. It also covers the operational side of cleaning including starting a new contract, all health and safety issues, risk assessments, method statements, site files, equipment and materials, and also compliance with the various laws and policies that govern Minster Cleaning.

Ian also arranges external courses and training. Recent courses include hard floor cleaning, carpet cleaning, and management training.

The IT department provides IT services at a group-wide level, meaning each franchisee has access to the same regularly updated software and hardware. Minster Cleaning is also rolling out Templa CMS, a digital tool that acts as a hub for payroll, holidays, invoicing and every aspect of customer relationship management (CRM). It is transforming day-to-day life for franchisees, reducing duplication of work and the burden of manual tasks such as data entry, and connecting every element of business activity. Initial training is given on using the Templa system, and ongoing support is unlimited.

The finance department will provide initial training in financial administration. Ongoing support is provided in all areas of finance including billing and payroll.

Further support is available through regular national and regional meetings and via the branch network, where there is a healthy exchange of ideas and information.