Having spent 21 years working for the largest service company in the world, I was brought up knowing that customer service was paramount and having investigated the local market I established that many local agents were there for their own benefit and not for that of the customer.
I knew of Newton Fallowell through acquaintances and investigated the company and its set up. Their motto “raising the standards of estate agency” was what I found to be the case and that is how we have approached the business in Retford. I had meetings with the directors and agreed a way forward, which included advice on funding, costs, a business plan and training which was very comprehensive and professional.
Whilst initially tough, by the end of year one the business was seeing an improvement in our performance and cash flow. By the end of year two we were in profit and growing rapidly. After five years of trading our turnover has increased by 250% and our profitability has increased in line with turnover.
We have recently had a high demand for rental properties in the area and, having found the right partner, we have now opened a dedicated lettings department.
All the way through setting up the franchise, Newton Fallowell senior staff assisted and continue to give support and advice on all aspects of running the business.
I would strongly recommend the Newton Fallowell franchise route. I have just signed up for a further 5 years and the letting business is now taking off too.
