Dispute Resolution Services

Sometimes, disagreements happen between franchisees and franchisors. These could be due to various reasons. Take a look at the options below to explore the ways the BFA can help you address your concerns and work towards a positive resolution.

Informal Conciliation

A free BFA service for members guiding both franchisees and franchisors.

Mediation

A relatively low cost, quick and confidential process with an independent third-party mediator. Parties aren’t forced to settle their dispute during the process. Before you download the app form, read our FAQ’s here. Mediation can help resolves disputes if concerns haven’t been addressed with your franchisor. It involves appointing an independent mediator to aim and find a fair solution.

Arbitration

An independent thrid party will listen to both sides and then made a decision with is final and enforceable.

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