Up to and since signing on the dotted line as franchisees in February 2020, Alison and I have found Jo and Colin’s support invaluable.
Although we are highly experienced as teachers (and parents!), we did not have much business experience, and the prospect of setting up our own tutoring service was extremely daunting. Colin and Jo made the whole experience of us setting up our franchise not only possible, but smooth in every way.
The coffee and croissants at our initial exploratory meetings immediately set us at ease. Colin and Jo were and continue to be extremely positive and encouraging, but very honest also about the potential pitfalls. They started their business from scratch in 2010, and they know it inside out. Their training regarding all the technology and systems is of the highest quality, and they were also very patient when we didn’t get things right the first time. Their operations manual is extremely comprehensive, but there has also been phone support whenever it has been needed. They have been very generous with their time and expertise and have helped us to quickly grow our business in the Stockport area.
They have also established a tight-knit franchisee community where experience is readily shared and our regular meetings give us the chance to consider our strengths as well as areas that we need to develop. Our business strategy reviews and goal setting have helped to develop a business into one which is thriving.
In conclusion, nothing seems to be too much trouble for Jo and Colin. They are extremely professional and personal in their approach, genuinely believe in the service they are offering, and are always open to suggestions as to how to improve. They have allowed us to develop at our own pace with much encouragement and an essential sense of humour. We know they will always be there for us.
