More Than Loft Ladders (MTLL) is celebrating after achieving 5-Star Franchisee Satisfaction in its first independent survey with WorkBuzz. The growing home improvement franchise recorded an astonishingly high 96% Franchise Satisfaction Score, with strong feedback around the training, support and culture available to its network of franchisees. The recognition comes as MTLL continues to invest in the infrastructure behind its franchisees and the long-term growth of the brand.

The result follows further recognition for the franchise, with MTLL also being re-accredited as an Expanding Member of the British Franchise Association (BFA), with the BFA noting that “this decision was very easy to make,” reflecting MTLL’s commitment to maintaining high standards as they develop.

Liam Hobbs, Managing Director at MTLL said, “We’re delighted to achieve 5-star status at the first time of asking. Having our BFA Expanding Member status re-accredited at the same time also gives us another reason to celebrate. Together, they’re a strong endorsement of the progress we’re making.

“Everyone across our network has contributed to getting us to this point, from our franchisees to the team behind them. Reaching this standard gives us even more motivation to keep raising the bar as we continue to expand.”

Headline results included of the survey include:

• 100% of franchisees have confidence that MTLL’s training and support aids their business
• 97% trust the direction and decisions made by MTLL’s leadership team
• 95% of the network value MTLL’s culture and how they go about building relationships with franchisees
• 92% have faith that MTLL’s systems are proven to be beneficial to their business.

Moreover, every respondent said they were proud to be an MTLL franchisee, while all those surveyed would recommend the opportunity to prospective partners. One anonymous comment summed up the sentiment simply: “We couldn’t be surer that we picked the right franchise in MTLL!”

For Sharon Weston, Head of Franchising at WorkBuzz, MTLL’s standout results are a testament to the franchise moving in the right direction. “To score so high on their first WorkBuzz survey is seriously impressive. MTLL’s numbers across the board are outstanding and provide a clear indication of the strength of the franchise.”

WorkBuzz is the independent organisation behind the Franchise Satisfaction Benchmark, gathering confidential feedback directly from franchisees about their experience within their businesses. Its benchmarking programme has collected insight from franchisees representing 300+ franchise brands, providing an independent measure of how they are performing in areas that matter to their franchisees.

“What’s particularly valuable for us is that the survey doesn’t just show what’s going well – it also helps identify where we can get better,” added Liam. “We always have another rung to climb – if you’ll pardon the pun – and the results give us something tangible to work from as we decide where to focus next.

“For us, the next step is about turning that insight into action. We’ve got a brilliant group of people at MTLL and we’re excited to keep building something that everyone here can be proud to be a part of.”

If you’re interested in the franchise opportunities available at More Than Loft Ladders, please visit www.morethanloftladdersfranchise.co.uk.