Harmony at Home

Expanding Member
– Joined 2022

Founded in 2004 by Norland Nanny and mother of three, Frankie Gray, our guiding philosophy is simple: to provide parents and childcarers with outstanding levels of service and care.

Today, Frankie and her team are proud to count many of the UK’s most experienced, reliable and professional nannies and childcare providers on their books. Together, they offer Harmony at Home childcare and nanny services not only to parents around the UK but also internationally, alongside offering household staff recruitment. Every one of our franchises adheres to the same exacting Harmony at Home standards to ensure that all of our clients receive a premium level of childcare or household staffing service.

We pride ourselves on taking the time to know each and every client – understanding their individual requirements and finding the perfect solution to fit their lifestyle and needs.

We have developed a simple and successful model, to enable you to work from home, running an Employment Agency, which provides a profitable source of income and a guaranteed Harmony at Home level of childcare or staffing provision to local parents and households.

You will be sourcing candidates for our clients who are the employers. Making the right matches is very important, and so you will be a great communicator, and readily available at all times of the day.

If you’re an entrepreneur looking for an opportunity to run your own business from your home or office, we have created a bespoke package for you. This franchise arrangement means that you can run the business around your family life, with low risk and excellent opportunities for generating an attractive income, from a growing market sector.


Training is blended and delivered both remotely and in-person. The in-person training takes place at our offices in Haywards Heath, West Sussex. We use online video calls and screen sharing, and you are set daily tasks to complete and are given personal support throughout the initial 2 weeks of training. Generally training will be provided in small groups where you will get the opportunity to meet other new franchisees joining the network at a similar time to you.

Following this, there is plenty of ongoing training, support and coaching to take advantage of. There are many ways to access support, and we have created a range of support methods to suit everyone’s needs, most importantly we want you to be self-supporting, and able to access what you need when you need it most. For example, you can book 1:1 15-minute video power sessions with our founder or join in our weekly drop in Focus and Support video call. Our manual, and network hub are full of resources and guides, and every year we offer support and training at our yearly conference. Head Office are on hand to offer telephone and email support, and our network of industry experts and more experienced Franchisees are readily available to help with any extraordinary queries. We are here for our franchisees and always want to help them succeed.

What will I do as a Franchisee

As a Household staff recruitment agency, you will be finding staff for private households. Your agency will provide a full-service including job advert creation, interviewing, and screening applicants, matching applicants to the clients requirements, setting up interviews for both parties, and interview feedback. An introduction fee is charged to the client upon their decision to employ an applicant introduced by your agency.

Key Information

Start-Up Cost:

£11,995 + VAT

Franchise Type:

Home based

Sector Type:


Investment Type:

Start-up Franchise



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