The Holiday Franchise Company wanted to modernise how they capture and share their FAM trip experiences with their network of travel agents and FAM trip providers, so designed and
launched a new system, called FAM Trip Builder.

FAM trips are a fantastic way to enhance destination and supplier product knowledge, by experiencing them first-hand.

The system highlights every element of the trip and brings to life their encounters, which are then hosted on their Journey to Success E-learning platform, as well as being provided to the FAM trip provider, to enable them to gain insight on how successful the trip was.

Joanne Aldridge Head of Franchise said “It was clear suppliers wanted to know how we would maximise the knowledge gained on FAM trips, so we wanted to showcase our commitment and thanks to them, by creating technology to share this knowledge across our entire network.”

Joanne Peters Senior Business Development Manager for the Palladium Hotel Group said “The Palladium Hotel Group are famous for hosting fun and informative fam trips, with 10 planned for 2023. We feel that the continuous learning and development of the agent’s knowledge is vital and the best way for them to
understand our product is to experience it. Fam Trip Builder is fantastic, enabling franchisees to share their own experience of trips, which the entire Holiday Franchise network can access at the touch of a
button. Knowledge is power and having it available on demand, is really maximising every opportunity for
suppliers and franchisees alike.”