The support offered to franchisees is critical to their success, to ensure their network can get answers to their questions immediately, The Holiday Franchise Company have built its own support platform called Support on Demand, where their franchisees can enter any question related to procedure, training, sales, marketing or partnerships and have the answer provided.

Franchisees can enter a topic, which will return all the relevant training manuals and videos or specific questions, which returns the specific answer. Joanne Aldridge Head of Franchise said “The new platform doesn’t replace our highly experienced support team, it enables them to free up more of their time to focus on supporting franchisees to close sales” Chris Storey Training Manager said “We continually explore how we can work more efficiently and offer the
highest levels of support to our franchisees & business partners”